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EU Statutory Right of Withdrawal (14 Days)
If you are a consumer (a natural person acting outside your trade, business, or profession) located in the European Union, you have a statutory right to withdraw from your purchase within 14 calendar days from the date of purchase, without giving any reason, in accordance with EU Directive 2011/83/EU on consumer rights.
To exercise this right, contact our support team within the 14-day period. Refunds under this statutory right are issued to the original payment method used at purchase.
This statutory 14-day right applies regardless of any other refund terms described below, unless you have separately and explicitly confirmed, at the time of order, that you request immediate performance of the service and acknowledge the loss of your withdrawal right once the service has been fully performed.
Standard Refund Window (Non-EU Consumers and Business Customers)
For customers not covered by the EU statutory right above, the following conditions apply: Refunds are available only for list-priced products Promotional services are not refundable in cash and may only be refunded as account credit Eligible list-priced products qualify for a 48-hour no-questions-asked refund window from the time of purchase, provided that the request is not based on clearly stated service limitations, policy restrictions, or product specifications Refunds will be issued only to the original payment method used at purchase Services purchased using account credit are not eligible for cash refunds and may only be returned as account credit
Exceptions
Refunds will not be granted under the following conditions:
- Misuse of services or resource abuse
- Violations of our Terms and Conditions (including “hit and run” activity)
- Fraudulent, deceptive, or policy-circumventing behavior
- Requests based on misunderstanding or lack of review of clearly stated service limitations, including but not limited to network restrictions (e.g., blocked SMTP ports), resource limits, or product specifications presented prior to or during the ordering process
- Requests based on clearly stated service limitations that were presented and acknowledged during the ordering process
Identity and Payment Verification
Refund eligibility, account credit, and service ownership are determined based on the account holder recorded in our system.
The following conditions apply:
- Account information must accurately reflect the identity of the account holder and the payment method used
- Payment details must correspond with the account holder’s identity
- Refunds will be issued only to the original payment method associated with the verified account holder
- Services associated with accounts containing inconsistent, unverifiable, or misleading identity or payment information may be subject to:
- Refund restrictions
- Conversion of refunds to account credit only
- Additional verification requirements
We reserve the right to deny or limit refunds where account ownership or payment identity cannot be clearly verified.
Credit Option
Customers may request the conversion of the remaining unused value of an active service into account credit.
Account credit can be used to:
- Purchase any currently available product
- Participate in promotions or sales (subject to stock availability)
- Switch between products within the same sales channel by canceling the existing service and provisioning a new one using the available credit
Important Notes
- Account credit does not override any service restrictions, including:
- Non-transferable promotional services
- Non-upgradable promotional services
- Promotional stacking limitations
- By placing an order, the customer confirms that they have reviewed and accepted all service limitations and restrictions presented during the ordering process
- If account credit exceeds $5 USD, the customer may request a refund to the original payment method; the customer is responsible for any applicable payment gateway or processing fees
- Refunds cannot be issued to alternative payment methods
Dispute Resolution
If you are an EU consumer and a dispute cannot be resolved directly with our support team, you may use the EU Online Dispute Resolution platform at
https://ec.europa.eu/consumers/od
Support Assistance
If you require clarification or assistance regarding a refund or account credit request, please open a support ticket. Our team will be happy to assist you.
Version: 11
Date: 20-AUGUST-2026
